/* Atendimento · Cantina do Délio — mesma linguagem das compras e do fechamento */
.carregando{position:fixed;inset:0;display:grid;place-items:center;z-index:40}
.carregando .logo{width:150px;height:84px;background:url(img/logo-creme.webp) center/contain no-repeat;animation:respira 1.8s ease-in-out infinite}
@keyframes respira{50%{opacity:.45}}
.usuario{font-family:var(--texto);font-style:italic;color:var(--creme-2);font-size:1rem;margin-right:4px;white-space:nowrap}
@media (max-width:640px){.usuario{display:none}}

/* chave liga/desliga */
.chave{display:flex;align-items:center;gap:8px;cursor:pointer;user-select:none}
.chave input{position:absolute;opacity:0;pointer-events:none}
.trilho{width:44px;height:26px;border-radius:13px;background:rgba(246,239,226,.18);border:1px solid rgba(246,239,226,.3);position:relative;transition:background .2s var(--ease)}
.bola{position:absolute;top:2px;left:2px;width:20px;height:20px;border-radius:50%;background:var(--creme);box-shadow:0 1px 3px rgba(0,0,0,.4);transition:transform .25s var(--ease)}
.chave input:checked+.trilho{background:#4f7d43;border-color:#8fbf7a}
.chave input:checked+.trilho .bola{transform:translateX(18px)}
.chave input:focus-visible+.trilho{outline:2px solid var(--ouro-2);outline-offset:3px}
.chave-txt{font-family:var(--maq);font-size:.68rem;letter-spacing:.14em;text-transform:uppercase;color:var(--creme-2)}

/* abas */
.abas{display:flex;gap:4px;overflow-x:auto;scrollbar-width:none;padding-bottom:0!important}
.abas::-webkit-scrollbar{display:none}
.abas button{flex:none;background:none;border:0;border-bottom:2px solid transparent;color:var(--creme-3);font-family:var(--maq);font-size:.74rem;letter-spacing:.14em;text-transform:uppercase;padding:.9em .9em .8em;display:flex;align-items:center;gap:.5em;transition:color .15s}
.abas button[aria-selected="true"]{color:var(--creme);border-bottom-color:var(--ouro-2)}
.abas button:hover{color:var(--creme)}
.cont{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--ouro);color:var(--tinta);font-size:.7rem;letter-spacing:0;font-weight:700}

.faixa{background:rgba(184,146,74,.16);border-bottom:1px solid rgba(214,180,110,.35);color:var(--creme);text-align:center;padding:.7em 16px;font-size:.95rem}
.faixa b{font-weight:500;color:var(--ouro-2)}

main.wrap{padding-top:18px;padding-bottom:40px}

/* conversas: lista + chat */
.conversas{display:grid;grid-template-columns:340px minmax(0,1fr);gap:18px;align-items:start}
.lista{display:grid;gap:8px;max-height:calc(100svh - 170px);overflow-y:auto;padding:2px 4px 2px 2px}
.item-conv{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:2px 10px;text-align:left;width:100%;padding:12px 14px;border-radius:4px;border:1px solid rgba(246,239,226,.12);background:rgba(246,239,226,.05);color:var(--creme);transition:background .15s,border-color .15s}
.item-conv:hover{background:rgba(246,239,226,.09)}
.item-conv[aria-current="true"]{background:rgba(246,239,226,.14);border-color:rgba(214,180,110,.55)}
.item-conv .nome{font-family:var(--display);font-size:1.08rem;line-height:1.2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.item-conv .hora{font-family:var(--maq);font-size:.66rem;color:var(--creme-3);align-self:center}
.item-conv .ult{grid-column:1/-1;color:var(--creme-2);font-size:.92rem;line-height:1.35;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.item-conv.nao-lida .nome::after{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--ouro-2);margin-left:8px;vertical-align:middle}
.etqs{grid-column:1/-1;display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}
.etq{font-family:var(--maq);font-size:.6rem;letter-spacing:.12em;text-transform:uppercase;padding:.25em .6em;border-radius:2px;background:rgba(246,239,226,.1);color:var(--creme-2)}
.etq--atencao{background:var(--ouro);color:var(--tinta);font-weight:700}
.etq--humano{background:rgba(143,191,122,.2);color:#cfe6c4}
.lista .nada{color:var(--creme-3);font-style:italic;padding:18px 6px}

.chat,.sim{display:flex;flex-direction:column;border-radius:4px;height:calc(100svh - 170px);min-height:440px;overflow:hidden}
.chat-topo{display:flex;align-items:center;gap:10px;padding:14px 16px;border-bottom:1px solid rgba(107,30,35,.15);flex-wrap:wrap}
.quem{display:flex;flex-direction:column;gap:2px;min-width:0}
.quem strong{font-family:var(--display);font-weight:400;font-size:1.3rem;line-height:1.1}
.quem .rot{color:#8a6a4a;text-transform:none;letter-spacing:.04em;font-size:.74rem}
.voltar{display:none;background:none;border:0;font-size:2rem;line-height:1;color:var(--vinho);padding:0 6px 4px 0}
.bt--claro{background:transparent;color:var(--vinho);border:1px solid rgba(107,30,35,.4);box-shadow:none}
.alerta{background:rgba(184,146,74,.22);color:var(--tinta);padding:.6em 16px;font-size:.95rem;border-bottom:1px solid rgba(184,146,74,.4)}

.msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;overscroll-behavior:contain}
.bolha{max-width:78%;padding:9px 13px 7px;border-radius:12px;font-size:1rem;line-height:1.42;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 1px 1px rgba(42,10,12,.12)}
.bolha small{display:block;font-family:var(--maq);font-size:.6rem;letter-spacing:.1em;text-transform:uppercase;opacity:.6;margin-top:3px}
.bolha.cliente{align-self:flex-start;background:#fff;color:var(--tinta);border-bottom-left-radius:3px}
.bolha.robo{align-self:flex-end;background:#f3e3c9;color:var(--tinta);border-bottom-right-radius:3px}
.bolha.equipe{align-self:flex-end;background:var(--vinho);color:var(--creme);border-bottom-right-radius:3px}
.nota{align-self:center;max-width:90%;text-align:center;font-family:var(--maq);font-size:.72rem;letter-spacing:.04em;color:#7a5c44;background:rgba(107,30,35,.07);padding:.4em .9em;border-radius:3px}
.digitando{align-self:flex-end;font-family:var(--texto);font-style:italic;color:#8a6a4a;font-size:.95rem}

.escrever{display:flex;gap:10px;align-items:flex-end;padding:12px 14px;border-top:1px solid rgba(107,30,35,.15);background:rgba(255,255,255,.35)}
.escrever textarea{flex:1;resize:none;min-height:48px;max-height:160px;border:1px solid rgba(107,30,35,.28);border-radius:3px;background:rgba(255,255,255,.75);padding:.6em .8em;font-size:1rem;color:var(--tinta);outline:none}
.escrever textarea:focus{border-color:var(--vinho);background:#fff;box-shadow:0 0 0 3px rgba(184,146,74,.35)}
.escrever .bt{min-height:48px}

.vazio-chat{display:grid;place-items:center;min-height:300px;color:var(--creme-3);font-style:italic;border:1px dashed rgba(246,239,226,.18);border-radius:4px}

.sugestoes{display:flex;gap:6px;flex-wrap:wrap;padding:0 14px 10px}
.sugestoes button{background:rgba(107,30,35,.07);border:1px solid rgba(107,30,35,.2);color:var(--vinho);border-radius:14px;padding:.35em .8em;font-size:.88rem;font-family:var(--texto)}
.sugestoes button:hover{background:rgba(107,30,35,.14)}

/* reservas */
.reservas{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}
.res{padding:18px 18px 14px;border-radius:4px;display:flex;flex-direction:column;gap:6px}
.res .quando{font-family:var(--display);font-size:1.4rem;line-height:1.15}
.res .linha{color:#5a4a3e}
.res .obs{font-style:italic;color:#6b5a4d}
.res .acoes{display:flex;gap:8px;margin-top:8px;flex-wrap:wrap}
.res .st{align-self:flex-start;font-family:var(--maq);font-size:.62rem;letter-spacing:.14em;text-transform:uppercase;padding:.3em .7em;border-radius:2px}
.st--pendente{background:var(--ouro);color:var(--tinta)}
.st--confirmada{background:#3d7a35;color:#fff}
.st--recusada,.st--cancelada{background:#a3343b;color:#fff}
.res.feita{opacity:.72}
.reservas .nada{color:var(--creme-3);font-style:italic}
.titulo-grupo{grid-column:1/-1;font-family:var(--maq);font-size:.7rem;letter-spacing:.16em;text-transform:uppercase;color:var(--ouro-2);margin-top:8px}

/* ficha */
.ficha{padding:22px;border-radius:4px}
.ficha h2{font-family:var(--display);font-weight:400;font-size:1.6rem}
.ficha .sub,.modal .sub{color:#6b5a4d;margin:4px 0 14px}
.ficha textarea,.modal textarea{width:100%;min-height:60svh;border:1px solid rgba(107,30,35,.28);border-radius:3px;background:rgba(255,255,255,.7);padding:.8em 1em;font-family:var(--maq);font-size:.9rem;line-height:1.5;color:var(--tinta);outline:none;resize:vertical}
.ficha textarea:focus,.modal textarea:focus{border-color:var(--vinho);background:#fff}
.acoes{display:flex;justify-content:flex-end;gap:10px;margin-top:12px}

/* modal */
.modal{position:fixed;inset:0;z-index:60;display:grid;place-items:center;padding:16px;background:rgba(17,11,10,.6);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}
.modal-caixa{width:100%;max-width:520px;padding:22px;border-radius:4px}
.modal h3{font-family:var(--display);font-weight:400;font-size:1.4rem}
.modal textarea{min-height:140px;font-family:var(--texto);font-size:1rem}

@media (max-width:860px){
  .conversas{grid-template-columns:1fr}
  .lista{max-height:none}
  .conversas.abriu .lista,.conversas.abriu .vazio-chat{display:none}
  .conversas:not(.abriu) .chat{display:none}
  .vazio-chat{display:none}
  .voltar{display:block}
  .chat,.sim{height:calc(100svh - 150px)}
  .bolha{max-width:88%}
  .chave-txt{display:none}
}

/* comentários */
.com-topo{display:flex;gap:18px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap;margin-bottom:14px}
.com-topo h2{font-family:var(--display);font-weight:400;font-size:1.6rem;line-height:1.1}
.com-topo p{color:var(--creme-2);max-width:60ch;margin-top:4px}
.com-topo b{font-weight:500;color:var(--ouro-2)}
.modo-com{min-width:280px}
.chave-txt--sempre{display:inline!important;text-transform:none;letter-spacing:.02em;font-family:var(--texto);font-size:.95rem;line-height:1.3}
.com-teste{border-radius:4px;padding:4px 18px;margin-bottom:18px}
.com-teste summary{cursor:pointer;font-family:var(--maq);font-size:.74rem;letter-spacing:.14em;text-transform:uppercase;color:var(--vinho);padding:12px 0}
.com-teste form{padding-bottom:16px;display:grid;gap:10px}
.campo{display:grid;gap:4px}
.campo .rot{color:#8a6a4a}
.campo textarea,.com textarea{width:100%;resize:vertical;border:1px solid rgba(107,30,35,.28);border-radius:3px;background:rgba(255,255,255,.7);padding:.6em .8em;font-size:1rem;color:var(--tinta);outline:none;font-family:var(--texto)}
.campo textarea:focus,.com textarea:focus{border-color:var(--vinho);background:#fff;box-shadow:0 0 0 3px rgba(184,146,74,.35)}
.coms{display:flex;flex-direction:column;gap:16px}
.grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px;align-items:start}
.quad{background:#fbf7ee;border-radius:14px;box-shadow:0 1px 2px rgba(0,0,0,.2),0 10px 28px -12px rgba(0,0,0,.45);overflow:hidden}
.quad .post{font-size:.8rem;color:#7a6656;background:#f2ead9;padding:9px 16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.quad .post a{color:var(--vinho);font-weight:600;text-decoration:none}
.quad .com{border-top:0}
.quad--aberto{box-shadow:0 0 0 2px var(--ouro),0 10px 28px -12px rgba(0,0,0,.45)}
.filtros{display:flex;gap:8px;flex-wrap:wrap}
.filtro{border:1px solid rgba(246,239,226,.28);background:transparent;color:var(--creme-2);border-radius:999px;padding:.5em 1em;font-size:.92rem;cursor:pointer;transition:background .15s,color .15s}
.filtro b{font-weight:600;margin-left:.3em;opacity:.8}
.filtro:hover{background:rgba(246,239,226,.1)}
.filtro.on{background:var(--creme);color:var(--vinho);border-color:var(--creme)}
.post-grupo{background:#fbf7ee;border-radius:14px;box-shadow:0 1px 2px rgba(0,0,0,.2),0 10px 28px -12px rgba(0,0,0,.45);overflow:hidden}
.post-grupo>summary{list-style:none;cursor:pointer;display:flex;flex-direction:column;gap:6px;padding:14px 18px;background:#f2ead9;border-bottom:1px solid transparent}
.post-grupo>summary::-webkit-details-marker{display:none}
.post-grupo[open]>summary{border-bottom-color:rgba(107,30,35,.12)}
.post-tit{font-weight:600;color:var(--tinta);line-height:1.3;font-size:1rem}
.post-meta{display:flex;gap:12px;align-items:center;flex-wrap:wrap;font-size:.82rem;color:#7a6656}
.post-meta a{color:var(--vinho);margin-left:auto;text-decoration:none;font-weight:500}
.selo{background:var(--vinho);color:#fff;border-radius:999px;padding:.15em .7em;font-weight:600;font-size:.78rem}
.post-itens{display:flex;flex-direction:column}
.com{display:flex;gap:12px;padding:14px 18px;border-top:1px solid rgba(107,30,35,.08)}
.post-itens .com:first-child{border-top:0}
.com--aberto{background:rgba(184,146,74,.12)}
.av{flex:none;width:34px;height:34px;border-radius:50%;background:var(--vinho);color:var(--creme);display:grid;place-items:center;font-weight:600;font-size:.95rem}
.com-corpo{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}
.com .cab{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.com .autor{font-weight:600;color:var(--tinta);font-size:.95rem}
.com .hora{margin-left:auto;color:#9a8672;font-size:.8rem}
.com .texto{font-size:1rem;line-height:1.4;color:var(--tinta);overflow-wrap:anywhere}
.cat{font-size:.72rem;padding:.2em .65em;border-radius:999px;background:rgba(107,30,35,.1);color:var(--vinho);font-weight:500}
.cat--reclamacao{background:#a3343b;color:#fff}.cat--spam{background:#555;color:#fff}.cat--reserva{background:var(--ouro);color:var(--tinta)}.cat--duvida{background:rgba(61,90,140,.14);color:#2f4a7a}.cat--elogio{background:rgba(61,122,53,.14);color:#2f6a28}
.com .rot-resp{display:block;font-size:.74rem;color:#8a6a4a;font-weight:500;margin-bottom:2px}
.com .publicada{background:rgba(61,122,53,.1);border-radius:10px;padding:.6em .9em;color:var(--tinta);font-size:.95rem;line-height:1.4;position:relative}
.com .semresp{display:flex;gap:10px;align-items:center;color:#9a8672;font-size:.84rem}
.com .link{background:none;border:0;color:var(--vinho);font-weight:600;font-size:.84rem;cursor:pointer;padding:0;margin-left:10px;text-decoration:underline;text-underline-offset:3px}
.com .erro{color:#9b2a31;font-size:.92rem}
.com .acoes{margin-top:2px;flex-wrap:wrap}
.coms .nada{color:var(--creme-3);font-style:italic}
@media (max-width:560px){.com{padding:12px 14px}.post-grupo>summary{padding:12px 14px}.av{width:30px;height:30px}}

/* ensinar o robô */
.ensinar{display:grid;gap:18px;max-width:860px}
.bloco{padding:22px;border-radius:4px}
.bloco h2{font-family:var(--display);font-weight:400;font-size:1.5rem;line-height:1.15}
.bloco textarea{width:100%;resize:vertical;border:1px solid rgba(107,30,35,.28);border-radius:3px;background:rgba(255,255,255,.7);padding:.7em .9em;font-size:1.02rem;color:var(--tinta);outline:none;font-family:var(--texto)}
.bloco textarea:focus{border-color:var(--vinho);background:#fff;box-shadow:0 0 0 3px rgba(184,146,74,.35)}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.chips button{background:rgba(107,30,35,.07);border:1px solid rgba(107,30,35,.22);color:var(--vinho);border-radius:16px;padding:.4em .85em;font-size:.9rem;font-family:var(--texto);text-align:left}
.chips button:hover{background:rgba(107,30,35,.14)}
.lista-t{color:#8a6a4a;margin:18px 0 8px}
.licoes{list-style:none;display:grid;gap:8px}
.licoes li{display:flex;gap:12px;align-items:flex-start;background:rgba(255,255,255,.5);border:1px solid rgba(107,30,35,.12);border-radius:3px;padding:.6em .8em;color:var(--tinta)}
.licoes li .t{flex:1;line-height:1.4}
.licoes li .ctx{display:block;font-size:.86rem;color:#7a6656;font-style:italic;margin-bottom:2px}
.licoes li .tipo{font-family:var(--maq);font-size:.58rem;letter-spacing:.12em;text-transform:uppercase;color:#8a6a4a;white-space:nowrap;padding-top:4px}
.licoes li button{background:none;border:0;color:#9b2a31;font-family:var(--maq);font-size:.68rem;letter-spacing:.1em;text-transform:uppercase;text-decoration:underline;padding:4px 0}
.licoes .vazio{color:#7a6656;font-style:italic;background:none;border:0;padding:0}
.avancado summary{cursor:pointer;font-family:var(--maq);font-size:.74rem;letter-spacing:.14em;text-transform:uppercase;color:var(--vinho)}
.avancado[open] summary{margin-bottom:8px}
.avancado textarea{min-height:50svh;font-family:var(--maq);font-size:.88rem}
.marcar{display:flex;gap:8px;align-items:center;margin-top:10px;color:var(--tinta);font-size:.98rem}

/* ================= RESERVAS (visual claro, estilo painel de gestão) ================= */
#aba-reservas{--rs-bg:#faf7f2;--rs-card:#fff;--rs-linha:#eee7dc;--rs-txt:#2b211c;--rs-sub:#7d6f64;--rs-vinho:#6b1e23;--rs-sombra:0 0 0 1px rgba(43,33,28,.06),0 1px 2px rgba(43,33,28,.05),0 4px 14px rgba(43,33,28,.05)}
.rs{--rs-bg:#faf7f2;--rs-card:#fff;--rs-linha:#eee7dc;--rs-txt:#2b211c;--rs-sub:#7d6f64;--rs-vinho:#6b1e23;
  --rs-sombra:0 0 0 1px rgba(43,33,28,.06),0 1px 2px rgba(43,33,28,.05),0 4px 14px rgba(43,33,28,.05);
  font-family:"Outfit",system-ui,sans-serif;font-weight:400;color:var(--rs-txt);background:var(--rs-bg);border-radius:20px;padding:28px;
  box-shadow:0 1px 2px rgba(10,2,3,.25),0 18px 40px rgba(10,2,3,.28);-webkit-font-smoothing:antialiased}
.rs .ic{display:inline-flex;width:18px;height:18px;flex:none}
.rs .ic svg{width:100%;height:100%}
.rs .num{font-variant-numeric:tabular-nums}
.rs-topo{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.rs-topo h2{font-family:var(--display);font-weight:400;font-size:2rem;line-height:1.05;color:var(--rs-txt);text-wrap:balance}
.rs-sub{color:var(--rs-sub);font-size:.95rem;margin-top:4px}
.rs-form .rs-sub{text-transform:none;margin:2px 0 16px}
.rs-bt{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:0 16px;border-radius:10px;border:0;font:500 .95rem "Outfit",system-ui,sans-serif;
  background:#fff;color:var(--rs-txt);box-shadow:var(--rs-sombra);cursor:pointer;transition-property:scale,background-color,box-shadow;transition-duration:.15s;transition-timing-function:ease-out}
.rs-bt:active{scale:.96}
.rs-bt--prim{background:var(--rs-vinho);color:#fff;box-shadow:0 1px 2px rgba(107,30,35,.3),0 4px 12px rgba(107,30,35,.22)}
.rs-bt--prim:hover{background:#7d242a}
.rs-bt .ic{width:16px;height:16px;margin-left:-2px}

/* números */
.rs-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}
.rs-kpi{background:var(--rs-card);border-radius:14px;padding:16px 18px;box-shadow:var(--rs-sombra);display:flex;flex-direction:column;gap:4px}
.rs-kpi-topo{display:flex;justify-content:space-between;align-items:center;font-size:.72rem;font-weight:500;letter-spacing:.08em;text-transform:uppercase;color:var(--rs-sub)}
.rs-kpi-topo .ic{width:30px;height:30px;padding:6px;border-radius:8px;background:rgba(107,30,35,.07);color:var(--rs-vinho)}
.rs-kpi b{font-size:2.1rem;font-weight:600;line-height:1.1;margin-top:4px;color:var(--rs-txt)}
.rs-kpi small{font-size:.86rem;color:var(--rs-sub)}

/* filtros + tabela */
.rs-card{background:var(--rs-card);border-radius:14px;box-shadow:var(--rs-sombra);overflow:hidden}
.rs-filtros{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px;border-bottom:1px solid var(--rs-linha);flex-wrap:wrap}
.rs-filtros-dir{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.rs-seg{display:inline-flex;background:#f3eee6;border-radius:10px;padding:3px;gap:2px}
.rs-seg button{min-height:34px;padding:0 14px;border:0;border-radius:7px;background:none;font:500 .9rem "Outfit",system-ui,sans-serif;color:var(--rs-sub);cursor:pointer;transition-property:background-color,color,box-shadow;transition-duration:.15s}
.rs-seg button[aria-selected="true"]{background:#fff;color:var(--rs-txt);box-shadow:0 1px 2px rgba(43,33,28,.12)}
.rs select,.rs-busca{min-height:40px;border-radius:10px;border:1px solid var(--rs-linha);background:#fff;color:var(--rs-txt);font:400 .92rem "Outfit",system-ui,sans-serif}
.rs select{padding:0 32px 0 12px;appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='none' stroke='%237d6f64' stroke-width='1.75' stroke-linecap='round' stroke-linejoin='round' d='m6 9l6 6l6-6'/></svg>");background-repeat:no-repeat;background-position:right 10px center;background-size:16px}
.rs-busca{display:flex;align-items:center;gap:8px;padding:0 12px;color:var(--rs-sub);min-width:230px}
.rs-busca input{border:0;outline:0;background:none;font:inherit;color:var(--rs-txt);width:100%;min-height:38px}
.rs select:focus-visible,.rs-busca:focus-within{border-color:var(--rs-vinho);box-shadow:0 0 0 3px rgba(107,30,35,.12)}
.rs-tabela-wrap{overflow-x:auto}
.rs-tabela{width:100%;border-collapse:collapse;font-size:.95rem}
.rs-tabela th{text-align:left;font-size:.7rem;font-weight:500;letter-spacing:.08em;text-transform:uppercase;color:var(--rs-sub);padding:12px 16px;background:#fcfaf7;border-bottom:1px solid var(--rs-linha);white-space:nowrap}
.rs-tabela td{padding:13px 16px;border-bottom:1px solid #f3eee6;vertical-align:middle}
.rs-tabela tr:last-child td{border-bottom:0}
.rs-tabela tbody tr{transition-property:background-color;transition-duration:.12s}
.rs-tabela tbody tr:hover{background:#fcf9f4}
.rs-tabela td b{font-weight:500}
.rs-tabela td small{display:block;color:var(--rs-sub);font-size:.82rem;margin-top:1px}
.rs-tabela td small.obs{color:#8a5a1e}
/* etiquetas da reserva (ocasião, cadeirinha, alergia, acessibilidade): o gerente vê de longe */
.rs-etqs{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}
.rs-etq{display:inline-flex;align-items:center;gap:4px;font-size:.76rem;font-weight:500;line-height:1;padding:4px 8px;border-radius:999px;background:#f1eadf;color:#5a4634;white-space:nowrap}
.rs-etq--aniversario{background:#fbe6ec;color:#8c2b3b}
.rs-etq--comemoracao{background:#f7efdc;color:#7a5a12}
.rs-etq--negocios{background:#e9ecf2;color:#3c4a63}
.rs-etq--pedido{background:#eef0ea;color:#4a5a3c}
.rs-etq--cadeirinha{background:#e6edf8;color:#2c4f86}
.rs-etq--alergia{background:#fde9e7;color:#9b2a31;font-weight:600}
.rs-etq--acesso{background:#e4f1f3;color:#1f5f6b}
.rs-campo select{min-height:38px;padding:0 10px;border:1px solid #e4dccf;border-radius:10px;background:#fff;font:500 .95rem "Outfit",system-ui,sans-serif;color:#2b211c}
.rs-tabela .num{text-align:left;white-space:nowrap}
.rs-tabela th.num,.rs-tabela td[data-rot="Pessoas"]{text-align:center}
.rs-tabela .acao{width:52px;text-align:right}
.rs-tabela tr.apagada td{color:#a99d93}
.rs-tabela tr.apagada td b{text-decoration:line-through;text-decoration-color:rgba(43,33,28,.3)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.rs-pill{display:inline-flex;align-items:center;gap:6px;font-size:.82rem;font-weight:500;padding:3px 10px;border-radius:999px;white-space:nowrap}
.rs-pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.rs-pill--confirmada{background:#e8f3e6;color:#2f6b28}
.rs-pill--chegou{background:#e6edf8;color:#2c4f86}
.rs-pill--pendente{background:#fbf1d8;color:#7a5a12}
.rs-pill--nao_veio{background:#f6eadc;color:#8a5a1e}
.rs-pill--cancelada,.rs-pill--recusada{background:#f7e4e4;color:#9b2a31}
.rs-orig{display:inline-flex;align-items:center;gap:6px;font-weight:500}
.rs-orig .ic{width:16px;height:16px}
.rs-orig--robo{color:var(--rs-vinho)}
.rs-orig--eq{color:#5b4c41}
.rs-orig--teste{color:#a99d93}
.rs-acoes{width:40px;height:40px;display:inline-grid;place-items:center;border:0;border-radius:10px;background:none;color:var(--rs-sub);cursor:pointer;transition-property:background-color,color,scale;transition-duration:.12s}
.rs-acoes:hover{background:#f3eee6;color:var(--rs-txt)}
.rs-acoes:active{scale:.96}
.rs-acoes .ic{width:20px;height:20px}
.rs-vazio{display:flex;flex-direction:column;align-items:center;gap:6px;padding:56px 16px;text-align:center;color:var(--rs-sub)}
.rs-vazio .ic{width:44px;height:44px;padding:10px;border-radius:50%;background:#f3eee6;color:#a99d93;margin-bottom:6px}
.rs-vazio b{color:var(--rs-txt);font-weight:500;font-size:1.05rem}

/* menu de ações */
.rs-menu{position:fixed;z-index:70;min-width:200px;background:#fff;border-radius:12px;padding:6px;font-family:"Outfit",system-ui,sans-serif;
  box-shadow:0 0 0 1px rgba(43,33,28,.08),0 8px 24px rgba(43,33,28,.18)}
.rs-menu button{display:block;width:100%;text-align:left;min-height:40px;padding:0 12px;border:0;border-radius:8px;background:none;font:400 .95rem inherit;font-family:inherit;color:#2b211c;cursor:pointer}
.rs-menu button:hover,.rs-menu button:focus-visible{background:#f6f1ea;outline:0}
.rs-menu button.perigo{color:#9b2a31}

/* formulário nova reserva */
.rs-form{background:#fff;color:#2b211c;font-family:"Outfit",system-ui,sans-serif;max-width:600px;max-height:calc(100svh - 32px);overflow-y:auto;border-radius:18px;padding:24px;box-shadow:0 24px 60px rgba(10,2,3,.4)}
.rs-form-topo{display:flex;justify-content:space-between;align-items:center}
.rs-form h3{font-family:var(--display);font-weight:400;font-size:1.5rem}
.rs-x{width:40px;height:40px;border:0;border-radius:10px;background:none;color:#7d6f64;cursor:pointer;display:grid;place-items:center}
.rs-x:hover{background:#f3eee6}
.rs-x .ic{width:20px;height:20px}
.rs-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.rs-campo{grid-column:span 2;display:flex;flex-direction:column;gap:5px}
.rs-campo.rs-2{grid-column:span 3}
.rs-campo.rs-3{grid-column:span 4}
.rs-campo span{font-size:.75rem;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:#7d6f64}
.rs-campo input,.rs-campo select{min-height:42px;border-radius:10px;border:1px solid #e6ddd0;background:#fff;padding:0 12px;font:400 1rem "Outfit",system-ui,sans-serif;color:#2b211c;outline:0}
.rs-campo select{padding-right:32px}
.rs-campo input:focus,.rs-campo select:focus{border-color:#6b1e23;box-shadow:0 0 0 3px rgba(107,30,35,.12)}
.rs-form .acoes{margin-top:20px}
.rs-form .rs-bt:not(.rs-bt--prim){box-shadow:none}
.rs-tabela td>.v{display:inline}

@media (max-width:980px){.rs-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:760px){
  .rs{padding:16px;border-radius:16px}
  .rs-topo h2{font-size:1.7rem}
  .rs-filtros{flex-direction:column;align-items:stretch}
  .rs-seg{display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}
  .rs-seg button{padding:0 4px;white-space:nowrap;font-size:.86rem}
  .rs-filtros-dir{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
  .rs-filtros-dir select{width:100%;min-width:0}
  .rs-busca{min-width:0;grid-column:1/-1}
  .rs-tabela thead{display:none}
  .rs-tabela,.rs-tabela tbody,.rs-tabela tr,.rs-tabela td{display:block;width:100%}
  .rs-tabela tr{position:relative;padding:14px 56px 14px 16px;border-bottom:1px solid var(--rs-linha)}
  .rs-tabela td{border:0;padding:2px 0;display:flex;gap:10px;align-items:baseline}
  .rs-tabela td>.v{flex:1;min-width:0}
  .rs-tabela td::before{content:attr(data-rot);flex:0 0 84px;font-size:.72rem;letter-spacing:.06em;text-transform:uppercase;color:var(--rs-sub)}
  .rs-tabela td[data-rot="Cliente"]{display:block;margin-bottom:6px}
  .rs-tabela td[data-rot="Cliente"]::before{display:none}
  .rs-tabela td[data-rot="Cliente"] b{font-size:1.05rem}
  .rs-tabela td[data-rot="Pessoas"]{text-align:left}
  .rs-tabela td small{display:inline;margin-left:6px}
  .rs-tabela td[data-rot="Cliente"] small{display:block;margin:0}
  .rs-tabela td.acao{position:absolute;top:10px;right:8px;width:auto;display:block}
  .rs-tabela td.acao::before{display:none}
  .rs-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .rs-campo,.rs-campo.rs-2,.rs-campo.rs-3{grid-column:span 1}
  .rs-campo.rs-3,.rs-campo.rs-2:first-child{grid-column:span 2}
}

/* formulário: casa, pessoas, calendário e horários de tocar */
.rs-campo.rs-cheio{grid-column:1/-1}
.rs-seg--form{display:grid;grid-template-columns:1fr 1fr;width:100%}
.rs-seg--form button{min-height:36px;font-size:.95rem}
.rs-seg--form button[aria-checked="true"]{background:#6b1e23;color:#fff;box-shadow:0 1px 2px rgba(107,30,35,.3)}
.rs-passo{display:grid;grid-template-columns:42px 1fr 42px;border:1px solid #e6ddd0;border-radius:10px;overflow:hidden;min-height:42px}
.rs-passo button{border:0;background:#faf7f2;font:500 1.2rem "Outfit",system-ui,sans-serif;color:#6b1e23;cursor:pointer;transition-property:background-color;transition-duration:.12s}
.rs-passo button:hover{background:#f3eee6}
.rs-passo input{border:0!important;border-radius:0!important;text-align:center;font-variant-numeric:tabular-nums;-moz-appearance:textfield;box-shadow:none!important}
.rs-passo input::-webkit-inner-spin-button{appearance:none}
.rs-cal{border:1px solid #eee7dc;border-radius:12px;padding:10px}
.rs-cal-topo{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}
.rs-cal-topo b{font-weight:500;text-transform:capitalize}
.rs-cal-topo button{width:40px;height:40px;border:0;border-radius:10px;background:none;color:#7d6f64;font-size:1.3rem;cursor:pointer}
.rs-cal-topo button:hover:not(:disabled){background:#f3eee6}
.rs-cal-topo button:disabled{opacity:.3;cursor:default}
.rs-cal-grade{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:2px;text-align:center}
.rs-cal-grade .sem{font-size:.72rem;font-weight:500;text-transform:uppercase;letter-spacing:.04em;color:#a99d93;padding:4px 0}
.rs-cal-grade button{height:40px;border:0;border-radius:10px;background:none;font:400 .95rem "Outfit",system-ui,sans-serif;color:#2b211c;font-variant-numeric:tabular-nums;cursor:pointer;transition-property:background-color,color;transition-duration:.12s}
.rs-cal-grade button:hover:not(:disabled){background:#f6f1ea}
.rs-cal-grade button.hoje{box-shadow:inset 0 0 0 1px #c9b9a6}
.rs-cal-grade button[aria-pressed="true"]{background:#6b1e23;color:#fff;box-shadow:none}
.rs-cal-grade button:disabled{color:#cfc5bb;cursor:default}
.rs-cal-grade button.fechado{text-decoration:line-through;text-decoration-color:#cfc5bb}
.rs-horas{display:grid;gap:10px}
.rs-horas .turno b{display:block;font-size:.72rem;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:#7d6f64;margin-bottom:6px}
.rs-horas .chips{display:flex;flex-wrap:wrap;gap:6px}
.rs-horas .chips button{min-width:64px;min-height:40px;padding:0 12px;border:1px solid #e6ddd0;border-radius:10px;background:#fff;font:400 .95rem "Outfit",system-ui,sans-serif;color:#2b211c;font-variant-numeric:tabular-nums;cursor:pointer;transition-property:background-color,border-color,color,scale;transition-duration:.12s}
.rs-horas .chips button:hover{border-color:#c9b9a6}
.rs-horas .chips button:active{scale:.96}
.rs-horas .chips button[aria-pressed="true"]{background:#6b1e23;border-color:#6b1e23;color:#fff}
.rs-horas .nada{color:#a99d93;font-size:.92rem}
@media (max-width:760px){.rs-form{padding:18px}.rs-campo.rs-cheio{grid-column:1/-1}}

/* ===== Conversas no estilo do WhatsApp Web ===== */
.conversas{grid-template-columns:380px minmax(0,1fr);gap:0;align-items:stretch;height:calc(100svh - 170px);min-height:480px;background:#fff;border-radius:14px;overflow:hidden;box-shadow:0 1px 2px rgba(0,0,0,.2),0 16px 40px -16px rgba(0,0,0,.5)}
.conversas .lista{display:block;max-height:none;height:100%;overflow-y:auto;padding:0;background:#fff;border-right:1px solid #ece5da}
.conversas .lista .nada{padding:24px 20px;color:#8a7a6a}
.item-conv{all:unset;box-sizing:border-box;display:flex;gap:12px;width:100%;padding:12px 16px;cursor:pointer;border-bottom:1px solid #f1ebe2;color:#2b211c;font-family:var(--texto)}
.item-conv:hover{background:#faf6ef}
.item-conv[aria-current="true"]{background:#f0e8da}
.item-conv:focus-visible{outline:2px solid var(--ouro);outline-offset:-2px}
.item-conv .av,.av--topo{flex:none;width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:#6b1e23;color:#f6efe2;font-weight:600;font-size:1.15rem}
.av--whatsapp{background:#2f7d4f!important}.av--instagram{background:#a23b72!important}
.item-conv .meio{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.item-conv .l1{display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.item-conv .nome{font-weight:600;font-size:1.02rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#2b211c}
.item-conv .hora{flex:none;font-size:.78rem;color:#8a7a6a}
.item-conv.nao-lida .hora{color:#2f7d4f;font-weight:600}
.item-conv .l2{display:flex;align-items:center;gap:8px}
.item-conv .ult{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#6f6256;font-size:.92rem}
.item-conv.nao-lida .ult{color:#2b211c;font-weight:500}
.item-conv .bol{flex:none;width:11px;height:11px;border-radius:50%;background:#25a85a}
.item-conv .etqs{display:flex;gap:5px;flex-wrap:wrap}
.item-conv .etq{font-family:var(--texto);font-size:.68rem;letter-spacing:0;text-transform:none;padding:.15em .6em;border-radius:999px;background:#f1ebe2;color:#6f6256}
.item-conv .etq--atencao{background:#fbe6b8;color:#7a4b00;font-weight:600}
.item-conv .etq--humano{background:#e3ecf8;color:#2f4a7a}
.conversas .chat{border-radius:0;height:100%;min-height:0;background:#efe7da;box-shadow:none}
.conversas .chat.papel{background-image:radial-gradient(rgba(107,30,35,.05) 1px,transparent 1px);background-size:22px 22px;background-color:#efe7da}
.conversas .chat-topo{background:#f7f2e9;border-bottom:1px solid #e6dccb;padding:10px 16px;gap:12px;flex-wrap:nowrap}
.av--topo{width:42px;height:42px;font-size:1.05rem}
.chat-topo .quem{display:flex;flex-direction:column;min-width:0}
.chat-topo .quem strong{font-size:1.05rem;color:#2b211c}
.chat-topo .rot{color:#7a6a5a;font-size:.8rem}
.conversas .alerta{background:#fff3cd;color:#5c4400;font-size:.9rem;padding:.55em 16px}
.conversas .msgs{padding:18px 6% 12px;gap:4px}
.sep-dia{align-self:center;margin:10px 0 6px}
.sep-dia span{background:#fff;color:#6f6256;font-size:.76rem;padding:.3em .9em;border-radius:8px;box-shadow:0 1px 1px rgba(0,0,0,.12);text-transform:capitalize}
.conversas .bolha{max-width:min(72%,520px);padding:7px 10px 5px 11px;border-radius:10px;font-size:.98rem;line-height:1.38;box-shadow:0 1px 1px rgba(0,0,0,.13);position:relative}
.conversas .bolha .rotulo{display:block;font-size:.7rem;font-weight:600;color:#2f7d4f;margin-bottom:2px}
.conversas .bolha.equipe .rotulo{color:#7a4b00}
.conversas .bolha small{display:block;text-align:right;font-family:var(--texto);font-size:.68rem;letter-spacing:0;text-transform:none;opacity:.6;margin-top:2px}
.conversas .bolha.cliente{background:#fff;color:#2b211c;border-top-left-radius:2px}
.conversas .bolha.robo{background:#dcf6c8;color:#1f2a1a;border-top-right-radius:2px}
.conversas .bolha.equipe{background:#fbe9b9;color:#2b211c;border-top-right-radius:2px}
.conversas .nota{align-self:center;margin:6px 0;background:#fff8e1;color:#6b5a2a;font-family:var(--texto);font-size:.78rem;letter-spacing:0;padding:.35em .9em;border-radius:8px;box-shadow:0 1px 1px rgba(0,0,0,.1)}
.conversas .escrever{display:flex;gap:10px;align-items:flex-end;padding:10px 14px;background:#f7f2e9;border-top:1px solid #e6dccb}
.conversas .escrever textarea{flex:1;border:0;border-radius:22px;background:#fff;padding:.7em 1.1em;font-size:1rem;max-height:120px;resize:none;outline:0;font-family:var(--texto);color:#2b211c}
.conversas .escrever textarea:focus{box-shadow:0 0 0 2px rgba(37,168,90,.35)}
.escrever .enviar{flex:none;width:44px;height:44px;border:0;border-radius:50%;background:#25a85a;color:#fff;display:grid;place-items:center;cursor:pointer;transition:scale .12s}
.escrever .enviar:hover{background:#1f9450}.escrever .enviar:active{scale:.94}
.conversas .vazio-chat{display:grid;place-items:center;background:#efe7da;color:#8a7a6a;font-size:1.05rem}
@media (max-width:860px){
  .conversas{grid-template-columns:1fr;height:calc(100svh - 150px);border-radius:10px}
  .conversas .lista{border-right:0}
  .conversas .msgs{padding:14px 10px 10px}
  .conversas .bolha{max-width:86%}
}

/* navegação por dia */
.rs-dia{display:flex;align-items:center;gap:10px;padding:12px 20px;border-bottom:1px solid #efe8dc;flex-wrap:wrap;font-family:"Outfit",system-ui,sans-serif}
.rs-seta{width:40px;height:40px;border:1px solid #e4dccf;border-radius:10px;background:#fff;color:#2b211c;font-size:1.5rem;line-height:1;cursor:pointer;transition-property:background-color,scale;transition-duration:.12s;display:grid;place-items:center;padding:0 0 3px}
.rs-seta:hover{background:#f6f1ea}.rs-seta:active{scale:.95}
.rs-dia-rot{position:relative;min-width:230px;text-align:center;font-weight:600;font-size:1.05rem;color:#2b211c;cursor:pointer;padding:8px 14px;border-radius:10px}
.rs-dia-rot:hover{background:#f6f1ea}
.rs-dia-rot input{position:absolute;inset:0;opacity:0;width:100%;height:100%;cursor:pointer}
.rs-hoje{border:1px solid #e4dccf;background:#fff;border-radius:10px;min-height:40px;padding:0 14px;font:500 .9rem "Outfit",system-ui,sans-serif;color:#6b1e23;cursor:pointer}
.rs-hoje:hover{background:#f6f1ea}
.rs-dia-res{margin-left:auto;color:#7a6a5a;font-size:.92rem}
@media (max-width:640px){.rs-dia{padding:10px 12px;gap:8px}.rs-dia-rot{min-width:0;flex:1;font-size:.98rem}.rs-dia-res{width:100%;margin-left:0;text-align:center}}

/* troca de casa no alto das reservas */
.rs-casas{display:inline-flex;background:#f3eee6;border-radius:12px;padding:4px;gap:4px}
.rs-casas button{min-height:42px;padding:0 24px;border:0;border-radius:9px;background:none;font:600 1rem "Outfit",system-ui,sans-serif;color:#7a6a5a;cursor:pointer;transition-property:background-color,color,box-shadow;transition-duration:.15s}
.rs-casas button:hover{color:#2b211c}
.rs-casas button[aria-selected="true"]{background:#6b1e23;color:#f6efe2;box-shadow:0 2px 6px rgba(107,30,35,.35)}
@media (max-width:640px){.rs-casas{width:100%}.rs-casas button{flex:1;padding:0}}

/* logos dos canais no lugar da inicial */
.item-conv .av svg,.av--topo svg{width:56%;height:56%;display:block}
.av--whatsapp{background:#25d366!important;color:#fff}
.av--instagram{background:radial-gradient(circle at 30% 107%,#fdf497 0%,#fdf497 5%,#fd5949 45%,#d6249f 60%,#285aeb 90%)!important;color:#fff}
/* aviso "precisa de atenção": discreto, uma linha, com bolinha âmbar */
.item-conv .etqs{flex-wrap:nowrap;overflow:hidden;gap:6px;align-items:center}
.item-conv .etq--atencao{display:inline-flex;align-items:center;gap:5px;flex:0 1 auto;min-width:0;max-width:100%;background:transparent;color:#9a6200;font-weight:500;font-size:.74rem;padding:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item-conv .etq--atencao::before{content:"";flex:none;width:7px;height:7px;border-radius:50%;background:#e0a21a}
.item-conv .etq{flex:none}
.item-conv .etq--atencao{flex:0 1 auto}

.rs-pill--sentou{background:#e2ecf7;color:#1f4a80}
.rs-pill--nota{background:#fbf1d8;color:#7a5a12;margin-left:4px}
.rs-pill--nota::before{display:none}
.rs-linha-sentou td{opacity:.85}
.rs-sentar{min-height:36px;padding:0 14px;margin-right:6px;border:1px solid #d9cfbf;border-radius:10px;background:#fff;color:#6b1e23;font:600 .88rem "Outfit",system-ui,sans-serif;cursor:pointer;transition-property:background-color,scale;transition-duration:.12s}
.rs-sentar:hover{background:#6b1e23;color:#fff;border-color:#6b1e23}.rs-sentar:active{scale:.96}

/* ===== ajustes ===== */
.aj .rs-topo{margin-bottom:16px}
.aj-bloco{padding:18px 20px;margin-bottom:14px}
.aj-bloco h3{font:600 1.02rem "Outfit",system-ui,sans-serif;margin:0 0 4px;color:var(--rs-txt)}
.aj-bloco h3+.rs-sub{margin-bottom:12px}
.aj-bloco .acoes{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap;margin-top:6px}
.aj-modelos{display:grid;gap:10px;margin-top:14px}
.aj-mod{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 14px;align-items:start;padding:12px 14px;border:1px solid var(--rs-linha);border-radius:12px;background:#fff}
.aj-mod b{font-weight:600}
.aj-mod .cat{font-size:.78rem;color:var(--rs-sub);margin-left:8px}
.aj-mod .rs-pill{margin-top:6px}
.aj-mod p{grid-column:1/-1;margin:0;font-size:.86rem;color:var(--rs-sub);white-space:pre-line;line-height:1.4}
.aj-mod .acoes{margin:0}
.aj-mod .motivo{grid-column:1/-1;font-size:.86rem;color:#9b2a31}
.aj-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:8px 0 18px}
.aj-grid--4{grid-template-columns:repeat(4,minmax(0,1fr))}
.aj-grid label{display:flex;flex-direction:column;gap:5px}
.aj-grid label span{font-size:.72rem;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:var(--rs-sub)}
.aj-grid input{min-height:40px;padding:0 12px;border:1px solid #e4dccf;border-radius:10px;background:#fff;font:400 .95rem "Outfit",system-ui,sans-serif;color:var(--rs-txt)}
.aj-grid input:focus{outline:0;border-color:var(--rs-vinho);box-shadow:0 0 0 3px rgba(107,30,35,.12)}
.aj-grid .aj-cheio{grid-column:1/-1}
.aj-tel{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:4px;font-size:.9rem;color:var(--rs-sub)}
.aj-tel input{min-height:36px;padding:0 10px;border:1px solid #e4dccf;border-radius:8px;font:400 .92rem "Outfit",system-ui,sans-serif;width:190px;color:var(--rs-txt)}
.aj-pre{margin-top:12px;padding:12px;background:#f7f2e9;border-radius:10px;font-size:.78rem;overflow:auto;max-height:320px;white-space:pre-wrap;color:var(--rs-txt)}
.aj-erro{color:#9b2a31;font-size:.9rem;margin-top:8px}
@media (max-width:760px){.aj-grid,.aj-grid--4{grid-template-columns:1fr}.aj-mod{grid-template-columns:1fr}.aj-bloco .acoes .rs-bt{flex:1}}

/* ===== modo salão: o turno de agora, letra grande, um toque para Chegou / Sentou ===== */
.rs-salao[hidden],.rs-kpis[hidden],.rs-card[hidden]{display:none}
.rs-modo{margin-left:auto}
.rs-salao{display:flex;flex-direction:column;gap:14px;--sal-fs:clamp(1rem,2.4vw,1.2rem)}
.sal-topo{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.sal-faixas{display:flex;gap:8px;flex-wrap:wrap}
.sal-faixa{display:inline-flex;align-items:baseline;gap:6px;padding:8px 12px;border-radius:10px;background:#fff;box-shadow:var(--rs-sombra);font-size:.9rem;color:var(--rs-sub);white-space:nowrap}
.sal-faixa b{font-size:1.15rem;font-weight:600;color:var(--rs-txt);font-variant-numeric:tabular-nums}
.sal-faixa small{font-size:.85rem}
.sal-faixa--alerta{background:#fff3f1}.sal-faixa--alerta b{color:#9b2a31}
.sal-hora{display:flex;align-items:center;gap:10px;margin:12px 0 8px;font-size:.8rem;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:var(--rs-sub)}
.sal-hora b{font-size:1.25rem;letter-spacing:0;text-transform:none;color:var(--rs-txt);font-weight:600;font-variant-numeric:tabular-nums}
.sal-hora::after{content:"";flex:1;height:1px;background:var(--rs-linha)}
.sal-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 14px;align-items:center;background:#fff;border-radius:14px;padding:14px 16px;box-shadow:var(--rs-sombra);border-left:5px solid #e6ddd0;margin-bottom:10px;font-size:var(--sal-fs)}
.sal-card.atrasado{border-left-color:#c9402f;background:#fff8f6}
.sal-card.chegou{border-left-color:#2c4f86}
.sal-card.sentou{border-left-color:#2f6b28;opacity:.72}
.sal-nome{font-size:1.25em;font-weight:600;line-height:1.15;color:var(--rs-txt)}
.sal-casa{font-size:.7em;font-weight:500;color:var(--rs-sub);margin-left:6px}
.sal-meta{display:flex;flex-wrap:wrap;gap:4px 12px;color:var(--rs-sub);font-size:.9em;margin-top:4px}
.sal-meta .pes{font-weight:600;color:var(--rs-txt)}
.sal-estado{color:#2c4f86;font-weight:500}
.sal-atraso{color:#9b2a31;font-weight:600}
.sal-card .rs-etqs{margin-top:8px}
.sal-card .rs-etq{font-size:.82em;padding:5px 10px}
.sal-obs{color:#8a5a1e;font-size:.92em;margin-top:6px}
.sal-acoes{display:flex;gap:8px;align-items:center}
.sal-bt{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:0 18px;border-radius:12px;border:1px solid #d9cfbf;background:#fff;color:var(--rs-vinho);font:600 1rem "Outfit",system-ui,sans-serif;cursor:pointer;transition-property:background-color,color,scale;transition-duration:.12s}
.sal-bt:active{scale:.96}
.sal-bt--prim{background:var(--rs-vinho);color:#fff;border-color:var(--rs-vinho)}
.sal-bt--prim:hover{background:#7d242a}
.sal-bt--ok{background:#e8f3e6;color:#2f6b28;border-color:#cfe5cb;cursor:default}
.sal-card .rs-acoes{width:48px;height:48px}
.sal-vazio{padding:40px 16px;text-align:center;color:var(--rs-sub);background:#fff;border-radius:14px;box-shadow:var(--rs-sombra);line-height:1.5}
@media (max-width:760px){
  .rs-topo{align-items:center}
  .rs-modo{margin-left:0;order:3}
  .sal-card{grid-template-columns:1fr;padding:14px}
  .sal-acoes{justify-content:stretch}
  .sal-acoes .sal-bt{flex:1}
  .sal-faixa{font-size:.85rem;padding:7px 10px}
}

/* histórico da conversa (gerente da casa): somente leitura */
.rs-conv{width:min(620px,calc(100vw - 24px));height:min(680px,calc(100svh - 40px));display:flex;flex-direction:column;background:#efe7da;border-radius:16px;overflow:hidden;box-shadow:0 24px 60px rgba(10,2,3,.45);font-family:"Outfit",system-ui,sans-serif}
.rs-conv-topo{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#f7f2e9;border-bottom:1px solid #e6dccb}
.rs-conv-topo .quem{display:flex;flex-direction:column;flex:1;min-width:0}
.rs-conv-topo .quem strong{color:#2b211c;font-size:1.05rem}
.rs-conv-topo .rot{color:#7a6a5a;font-size:.8rem}
.rs-conv-topo .rs-x{border:0;background:none;font-size:1.8rem;line-height:1;color:#6f6256;cursor:pointer;padding:0 6px}
.rs-conv-msgs{flex:1;overflow-y:auto;padding:16px 5% 12px;display:flex;flex-direction:column;gap:4px;background-image:radial-gradient(rgba(107,30,35,.05) 1px,transparent 1px);background-size:22px 22px}
.rs-conv-msgs .sep-dia{align-self:center;margin:10px 0 6px}
.rs-conv-msgs .sep-dia span{background:#fff;color:#6f6256;font-size:.76rem;padding:.3em .9em;border-radius:8px;box-shadow:0 1px 1px rgba(0,0,0,.12);text-transform:capitalize}
.rs-conv-msgs .bolha{max-width:78%;padding:7px 10px 5px 11px;border-radius:10px;font-size:.96rem;line-height:1.38;box-shadow:0 1px 1px rgba(0,0,0,.13);white-space:pre-wrap;overflow-wrap:anywhere;color:#2b211c}
.rs-conv-msgs .bolha .rotulo{display:block;font-size:.7rem;font-weight:600;color:#2f7d4f;margin-bottom:2px}
.rs-conv-msgs .bolha.equipe .rotulo{color:#7a4b00}
.rs-conv-msgs .bolha small{display:block;text-align:right;font-size:.68rem;opacity:.6;margin-top:2px}
.rs-conv-msgs .bolha.cliente{align-self:flex-start;background:#fff;border-top-left-radius:2px}
.rs-conv-msgs .bolha.robo{align-self:flex-end;background:#dcf6c8;border-top-right-radius:2px}
.rs-conv-msgs .bolha.equipe{align-self:flex-end;background:#fbe9b9;border-top-right-radius:2px}
.rs-conv-msgs .bolha a{color:#1f4a80}
.rs-conv-msgs .nada{color:#8a7a6a;text-align:center;margin-top:24px}
.rs-conv-rodape{margin:0;padding:10px 16px;background:#f7f2e9;border-top:1px solid #e6dccb;color:#7a6a5a;font-size:.82rem;text-align:center}
.rs-menu button:disabled{color:#a89a8a;cursor:default;font-size:.85rem}.rs-menu button:disabled:hover{background:none}

/* ===== celular: conversa em tela cheia, como o WhatsApp ===== */
.item-conv .ult{display:block!important;-webkit-line-clamp:unset!important;-webkit-box-orient:unset!important;grid-column:auto!important;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conversas .msgs{min-height:0}
.conversas .escrever{padding-bottom:calc(10px + env(safe-area-inset-bottom))}
@media (max-width:860px){
  .conversas{height:auto;min-height:0}
  .conversas .lista{height:auto;overflow:visible}
  .conversas.abriu{height:auto}
  body.chat-aberto .barra,body.chat-aberto .faixa{display:none}
  body.chat-aberto main.wrap{padding:0;max-width:none;margin:0}
  body.chat-aberto .conversas{height:100vh;height:100dvh;border-radius:0;box-shadow:none;width:100%}
  body.chat-aberto .conversas .chat{height:100vh;height:100dvh}
  body.chat-aberto .conversas .chat-topo{padding:8px 10px;gap:8px;position:sticky;top:0}
  .chat-topo .quem{flex:1;min-width:0}
  .chat-topo .quem strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:1rem}
  .chat-topo .rot{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .chat-topo .esp{display:none}
  .chat-topo .bt{min-height:34px;padding:0 10px;font-size:.62rem;letter-spacing:.06em;white-space:nowrap}
  .av--topo{width:38px;height:38px}
  .conversas .voltar{font-size:2.2rem;padding:0 8px 4px 0}
  .conversas .msgs{padding:12px 8px 8px}
}

.rs-horas .turno--outro .chips{align-items:center;gap:8px}
.rs-horas input[type=time]{min-height:38px;padding:0 10px;border:1px solid #e4dccf;border-radius:10px;background:#fff;font:500 .95rem "Outfit",system-ui,sans-serif;color:#2b211c}

/* aba Clientes (CRM automático) */
.cl{max-width:900px;margin:0 auto;padding:20px 16px 40px;font-family:"Outfit",system-ui,sans-serif}
.cl-topo h2{margin:0 0 2px}
.cl-chips{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0 10px}
.cl-chip{border:1px solid #e0d6c6;background:#fff;color:#4a3b33;border-radius:999px;padding:7px 14px;font:500 .9rem "Outfit",system-ui,sans-serif;cursor:pointer}
.cl-chip b{margin-left:4px;color:#6b1e23}
.cl-chip[aria-pressed=true]{background:#6b1e23;border-color:#6b1e23;color:#fff}
.cl-chip[aria-pressed=true] b{color:#fff}
.cl-busca{width:100%;box-sizing:border-box;min-height:42px;padding:0 14px;border:1px solid #e0d6c6;border-radius:12px;background:#fff;font:500 .95rem "Outfit",system-ui,sans-serif;margin-bottom:12px}
.cl-lista{display:flex;flex-direction:column;gap:8px}
.cl-item{display:grid;grid-template-columns:44px minmax(0,1.1fr) minmax(0,1.5fr) auto;gap:12px;align-items:center;background:#fff;border:1px solid #eee5d7;border-radius:14px;padding:10px 14px}
.cl-item .av{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#e8dfd0;color:#6b1e23}
.cl-item .av svg{width:56%;height:56%}
.cl-quem{display:flex;flex-direction:column;min-width:0}
.cl-quem strong{color:#2b211c;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cl-quem span,.cl-info small,.cl-ult small{color:#7a6a5a;font-size:.8rem}
.cl-info{display:flex;flex-direction:column;gap:3px;min-width:0}
.cl-tag{align-self:flex-start;font-size:.72rem;font-weight:600;padding:2px 9px;border-radius:999px;background:#eee;color:#444}
.cl-tag--frequente{background:#f6e7b8;color:#6b4b00}
.cl-tag--cliente{background:#dcf1dc;color:#215a2b}
.cl-tag--novo{background:#dde9f7;color:#1f4a80}
.cl-tag--sumido{background:#f3dcdc;color:#7a1f23}
.cl-tag--so_perguntou{background:#eee7dc;color:#5d4f43}
/* memória do cliente */
.cl-extra{grid-column:2/-1;display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;font-size:.82rem;color:#5d4f43;padding-top:6px;border-top:1px dashed #eee5d7;margin-top:2px}
.cl-ex{display:inline-flex;align-items:center;gap:4px;padding:2px 9px;border-radius:999px;background:#f3ece0;color:#5a4634;font-weight:500}
.cl-ex--aniv{background:#fbe6ec;color:#8c2b3b}
.cl-ex--sim{background:#dcf1dc;color:#215a2b}
.cl-ex--nao{background:#f3dcdc;color:#7a1f23}
.cl-mini{border:0;background:none;color:#6b1e23;font:500 .78rem "Outfit",system-ui,sans-serif;text-decoration:underline;text-decoration-color:rgba(107,30,35,.35);cursor:pointer;padding:2px 4px}
.cl-mem,.cl-notas{flex-basis:100%;line-height:1.4}
.cl-mem b,.cl-notas b{color:#2b211c;font-weight:600}
.cl-ult{display:flex;flex-direction:column;align-items:flex-end;gap:2px}
@media(max-width:640px){.cl-extra{grid-column:1/-1}.cl-ult{align-items:flex-start}}
@media(max-width:640px){.cl-item{grid-template-columns:40px 1fr}.cl-info,.cl-ult{grid-column:2}}

/* orientar o robô dentro da conversa */
.escrever-barra{display:flex;justify-content:flex-end;padding:6px 14px 0;background:#f7f2e9}
.orientar{display:flex;flex-direction:column;gap:6px;padding:10px 14px;background:#fbf3d9;border-top:1px solid #ecdca0}
.orientar[hidden],.escrever-barra button[hidden]{display:none}
.orientar label{font-size:.8rem;color:#7a5b00;font-weight:600}
.orientar textarea{width:100%;box-sizing:border-box;border:1px solid #e3cf86;border-radius:10px;padding:8px 10px;font:500 .95rem "Outfit",system-ui,sans-serif;background:#fff;resize:vertical}
.orientar-bt{display:flex;gap:8px;justify-content:flex-end}
.orientar-bt .bt--ok{background:#6b1e23;color:#fff;border-color:#6b1e23}

/* ===== aproveitar a tela toda (desktop) e melhorar o celular ===== */
.barra .wrap,.abas.wrap,main.wrap{max-width:none;padding-left:16px;padding-right:16px}
main.wrap{padding-top:10px;padding-bottom:12px}
.conversas{grid-template-columns:clamp(340px,27vw,460px) minmax(0,1fr);gap:14px}
.lista{max-height:calc(100dvh - 150px)}
.chat,.sim{height:calc(100dvh - 150px);min-height:420px}
.bolha{max-width:min(78%,680px)}
.conversas .msgs{padding-left:3%;padding-right:3%}
.cl{max-width:none;padding-left:0;padding-right:0}
.cl-lista{display:grid;grid-template-columns:repeat(auto-fill,minmax(420px,1fr))}
@media (max-width:860px){
  .barra .wrap,.abas.wrap,main.wrap{padding-left:8px;padding-right:8px}
  main.wrap{padding-top:6px;padding-bottom:8px}
  .barra{position:sticky;top:0;z-index:20}
  .barra .wrap{min-height:52px;gap:10px;padding-top:4px;padding-bottom:4px}
  .barra .marca{width:56px;height:32px}
  .barra .titulo{font-size:1.1rem}
  .barra .titulo small{display:none}
  .abas{gap:0}
  .abas button{padding:10px 12px;font-size:.7rem}
  .lista{display:grid;gap:6px}
  .item-conv{padding:11px 12px}
  .bolha{max-width:88%;font-size:1rem}
  .chat,.sim{height:calc(100dvh - 120px);min-height:0}
  .cl-lista{grid-template-columns:1fr}
  /* campos com 16px para o iPhone não dar zoom ao tocar */
  textarea,input,select{font-size:16px!important}
  .conversas .escrever{padding:8px 8px calc(8px + env(safe-area-inset-bottom));gap:8px}
  .conversas .escrever textarea{min-height:44px;border-radius:22px}
  .escrever-barra{padding:6px 10px 0}
  .escrever-barra .bt{min-height:36px;font-size:.68rem}
  .orientar{padding:10px}
  .faixa{font-size:.85rem}
}
@media (max-width:860px){
  body.chat-aberto .conversas .chat{height:100dvh}
  body.chat-aberto .barra{display:none}
}

.rs-orig--site{color:#2c4f86}